Refund policy

Thank you for shopping with 3SIEE Foods.

We are committed to delivering quality African groceries safely and in excellent condition. As we sell food products, especially frozen, chilled and fresh items, our returns policy follows UK food safety regulations.

Frozen, Fresh & Perishable Products

For food safety reasons, frozen, chilled, fresh, cooked, opened or other perishable food products cannot be returned. This includes our Frozen Meat, Fish & Poultry, Fresh African Vegetables and Ready Meals & Soups. We will put things right if:

  • The wrong item was sent.
  • The item arrived damaged.
  • The item arrived spoiled or unsafe due to delivery.
  • The product has a genuine quality issue.

Reporting an Issue

Please notify us within 48 hours of receiving your order by emailing info@3sieefoods.com.

Please include:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A brief explanation of the issue

Non-Perishable Products

Unopened, unused, sealed non-perishable products may be returned within 7 days of delivery if they remain in their original condition and packaging.

Unless the item was supplied incorrectly or damaged, customers are responsible for return postage costs.

Refunds

Where a claim is approved, we may offer:

  • A replacement
  • A full refund
  • A partial refund
  • Store credit

Refunds are processed back to your original payment method.

Incorrect Delivery Information

3SIEE Foods cannot issue refunds for failed deliveries caused by:

  • Incorrect delivery addresses
  • Missed deliveries
  • Failure to receive or collect the parcel

This policy does not affect your statutory consumer rights.