Frequently Asked Questions

Browse the store, choose your products, add to basket and complete checkout securely online.

Yes. WhatsApp is best for bulk orders, product questions and support. Retail orders should still be completed online for secure checkout.

Contact us immediately. If your order has been packed or dispatched, changes may not be possible.

Yes. We deliver to mainland UK postcodes. Remote areas may take longer or require confirmation.

Small Parcel Delivery 0-2kg is £5.99. Standard Delivery 0-25kg is £8.99. Express Delivery 0-25kg is £11.99.

No weekend delivery. Orders placed on Thursday after 12 noon will be dispatched on Monday unless express delivery applies.

Yes. Visit the Track My Order page for guidance.

Frozen items are packed carefully to protect product quality during transit. Please ensure someone is available to receive delivery.

Unpack immediately and place frozen items in the freezer. Do not leave frozen or fresh items outside.

Contact us within 48 hours with your order number and photos.

Yes. We supply caterers, restaurants, churches, event planners, food businesses and bulk buyers. Visit 3SIEE Trade Club.

The suggested minimum wholesale qualifying order is £200.

Message us on WhatsApp or complete the Trade Club application details on the wholesale page.

Perishable and frozen products cannot usually be returned for food safety reasons unless there is an order issue. Read our Returns & Refunds Policy.